PLAY YOUR PART (Main Responsibilities):
- To ensure the processing and administration of all reservations, and correspondence relating to them (pre and post departure), is delivered in a professional and efficient manner according to set standards.
- To ensure that accurate and timely management information relating to the commercial aspects of bedroom sales – past, present and future – is available to be analysed, prepared, shared and presented for both regular updates aswell as ad hoc requests.
- To set, monitor and review selling strategies across all channels and segments to ensure maximum commercial gain
- To act as the hotel lead for all IT systems relating to the accurate distribution and receipt of bookings, availability and prices.
- To demonstrate consistently accurate availability is maintained whilst leading in the resolution of availability imbalances
- To ensure all credit and financial standards are adhered to
- To ensure accurate and timely commission processing and company/ agent/ channel production reporting.
- To assist and support the general and operational management of the hotels
- Accountable for leading Equality, Diversity & Inclusion (ED&I) within their own business area
- Align their/the teams’ activities to Equality, Diversity & Inclusion (ED&I) outcomes.
- Communicate their commitment to ED&I to their staff and across the Club
DO THE RIGHT THING (Our Expectations):
- To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
- To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
- To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
- To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
- To report any misconduct or suspected misconduct to the HR Department
HERE TO WIN (Measures of Performance):
- P&L account
- Performance versus comp set
- Forecast accuracy
- Guest comments and feedback
- Monthly reports
PROUD TO BE CHELSEA (Person Specification):
Essential Experience:
- Minimum 2 years London reservations supervisory/ management experience (min 150 bedrooms)
- To have previously prepared at least one full year rooms-based budget and rolling three month forecast
- Working familiarity with a revenue management system
- Demonstrable knowledge of multiple market segments
Skills and Behaviours:
- High level Microsoft Excel
- Ideas and Opera PMS experience preferred
- Client-facing experience eg showrounds/ sales appointments/ entertaining
More Information
- Address Stamford Bridge, Fulham Road, London, ,UK
- Salary Offer Negotiable GBP Negotiable Month