Revenue Manager (Hotel) - Chelsea FC

PLAY YOUR PART (Main Responsibilities):

To ensure the processing and administration of all reservations, and correspondence relating to them (pre and post departure), is delivered in a professional and efficient manner according to set standards.
To ensure that accurate and timely management information relating to the commercial aspects of bedroom sales – past, present and future – is available to be analysed, prepared, shared and presented for both regular updates aswell as ad hoc requests.
To set, monitor and review selling strategies across all channels and segments to ensure maximum commercial gain
To act as the hotel lead for all IT systems relating to the accurate distribution and receipt of bookings, availability and prices.
To demonstrate consistently accurate availability is maintained whilst leading in the resolution of availability imbalances
To ensure all credit and financial standards are adhered to
To ensure accurate and timely commission processing and company/ agent/ channel production reporting.
To assist and support the general and operational management of the hotels
Accountable for leading Equality, Diversity & Inclusion (ED&I) within their own business area
Align their/the teams’ activities to Equality, Diversity & Inclusion (ED&I) outcomes.
Communicate their commitment to ED&I to their staff and across the Club

DO THE RIGHT THING (Our Expectations):

To demonstrate and live by the club’s values; Here to Win, Be Brave, Do the Right Thing, Play Your Part, Many Teams, One Club and Proud to Be Chelsea
To adhere to the club’s policies and procedures, including Health & Safety, Financial Authorisation, Confidentiality and GDPR.
To act as an ambassador for diversity, equality, and inclusion, and demonstrate a positive commitment by treating others fairly in line with our Equality, Diversity & Inclusion Policy and reporting any acts of discrimination through appropriate channels
To create a safe environment and act to protect all young people and vulnerable adults that are either in your care or attending club premises, and report any concerns to the Safeguarding Lead
To report any misconduct or suspected misconduct to the HR Department

HERE TO WIN (Measures of Performance):

PROUD TO BE CHELSEA (Person Specification):

Essential Experience:

Minimum 2 years London reservations supervisory/ management experience (min 150 bedrooms)
To have previously prepared at least one full year rooms-based budget and rolling three month forecast
Working familiarity with a revenue management system
Demonstrable knowledge of multiple market segments

Skills and Behaviours: