Restaurant Supervisor – Fairmont Hotel

As Restaurant Supervisor you will be supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues.

If you are an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success, then we are looking for you!

A little bit about what you will be doing: 

• Monitor, observe and assist in evaluating team member performance
• To take responsibility for the restaurant during the shift, allocating team members their duties and monitoring the smooth running of the outlet.
• To have additional responsibilities within the outlet outside of the shift; such as Schedules, incentives for sales, training etc.
• Support and assist team members in handling guest inquiries and requests and in resolving guest complaints;
• Ensure compliance with health, safety, sanitation and alcohol awareness standards
• Manage and monitor product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly
• Assist in monitoring inventory and inventory control
• To attend to all guest requests, being constantly aware of anticipating guests needs and to remain in the outlet at all times during service.
• Ensure LQA and Fairmont Standards are met at all times
• Other duties as assigned

To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Positive attitude
• Good communication skills
• Committed to delivering high levels of customer service
• Excellent grooming standards
• Flexibility to respond to a range of different work situations
• Ability to work on your own or in teams
• Eligible to work in the UK