Reception Team Member Day/Night – Ibis Hotel

Do you have a passion for people? Do you enjoy meeting new faces every day? If this is the case… Then we want YOU to join our Front Office team! 🙂

Ibis London Wembley is looking for positive team member to support the reception team and create memorable experiences for our guests.

What will you do?

If you think talking to people is an art, and if you enjoy when no day is the same… Then this is what you could expect to do:

· Welcome the guests and consistently offer professional, friendly and engaging service.

· Contribute to guest’s satisfaction by providing high quality services with a warm and friendly approach.

· Assist guests regarding hotel facilities in an informative and helpful way.

· Review arrivals, ensure that special requests are met and service is anticipatory.

· Handle Guest concerns and react promptly, logging, notifying proper areas and ensuring the utmost satisfaction in resolutions.

· Assist in growing ALL program membership.

Your experience and skills include:
Service focused personality is essential