Manchester United are seeking a highly enthusiastic and professional Tour Guide to deliver Old Trafford Museum & Tours products including public and private stadium tours. You will inform guests of the history of Manchester United Football Club and Old Trafford stadium in a positive and engaging manner. You will serve as a brand ambassador for Manchester United and adhere to all operational, health & safety and security procedures.
The Role:
- To deliver all Museum & Tour products in accordance with the company’s procedures using the relevant product script provided and answering questions in line with company policy, all within set time frames.
- To always ensure the security of tour attendees, as well as the security of the stadium.
- To deliver the highest standards of customer service to all our guests, acknowledging the variety of languages and cultures that make up our visitor numbers.
- To engage with guests regarding the exhibits and exhibitions as they pass through the Museum.
- To help supervise the flow of visitors in the Museum.
- To always ensure the Museum is presentable, clean, and tidy.
- To upsell all ancillary Museum & Tours products and cross sell other venue related products.
- Any other duties as reasonably requested by a manager.
The Person:
- Confident and professional presentation style in front of groups.
- Ability to connect and engage with a wide varied audience and adapt delivery accordingly.
- Exemplary customer service skills gained within customer focused environments.
- High standards of personal presentation.
- Evolving knowledge of the history of Manchester United Football Club and the competitions it competes in.
- Proven ability to remain calm under pressure and a strong ‘can do’ work ethic.
- Self-motivated and ability to work independently or as part of a team as required.
- Basic levels of English and Math.
More Information
- Address Old Traford, Sir Matt Busby Way, Manchester, .UK
- Salary Offer Negotiable GBP Negotiable Month
