Front Office Receptionist – Sofitel Hotel

Accor are looking for a Front Office Receptionist at Sofitel Hotel in London.

Job Description

As our Front Office Receptionist you will:

• Provide unparalleled service, exceeding expectations and crafting cherished memories during each guest’s stay.
• Execute seamless check-in and check-out experiences, meticulously attending to guest preferences and requests.
• Collaborate with other departments to ensure seamless communication and coordination.
• Handle phone calls and emails in a courteous and efficient manner.
• Process payments and maintain accurate records of financial transactions.
• Assist in ensuring the lobby area is tidy and well-presented at all times.
• Uphold the highest standards of confidentiality and security in handling guest information.
• Uphold the highest standards of professional conduct, creating an atmosphere that embodies the allure of our distinguished brand.

Qualifications

• Previous experience in a similar role within the hospitality industry is preferred.
• Excellent interpersonal and communication skills, with a friendly and approachable attitude.
• Strong organisational skills, with great attention to detail.
• Proficiency in Opera is highly desirable.
• A passion for delivering exceptional customer service.
• Fluent in English; additional language proficiency is a plus.
• Availability to work flexible hours, including weekends and holidays.
• Please note you must be entitled to work in the UK as this position is not eligible for sponsorship.