Essential
- Analytical Skills: Strong ability to analyse fan data, interpret insights, and convert them into actionable strategies.
- Leadership Abilities: Demonstrated experience in leading and motivating teams, and effectively communicating complex insights.
- Passion for Excellent Customer Service: A passion for understanding fan needs and creatively addressing challenges.
- Organisational Skills: Highly organised and committed to delivering exceptional fan experiences.
- Proactive Approach: Ability to work independently with initiative, delivering results with minimal supervision.
- Commitment to Inclusivity: Dedication to creating barrier-free and inclusive fan experiences.
- Strong Communication Skills: Effective in storytelling and fostering cross-functional teamwork and stakeholder engagement.
Desirable
- Advanced Journey Mapping Knowledge: Expertise in mapping customer journeys and business processes.
- Experience in Coaching: Previous experience in guiding and supporting team members, with a focus on professional growth.
- Customer Experience Expertise: Proven experience in customer journey mapping, design thinking, and co-creation methodologies.
- Technical Proficiency: Skilled in project management tools, analytics platforms and Microsoft Office, especially Excel and PowerPoint.
- Experience of Agile working: Previous experience of Agile working emphasising teamwork and collaboration as the norm.
More Information
- Address Etihad Stadium, Etihad Campus, Manchester, ,UK
- Salary Offer Negotiable GBP Negotiable Month