Fan Journey Manager – Manchester City

Essential

• Analytical Skills: Strong ability to analyse fan data, interpret insights, and convert them into actionable strategies.
• Leadership Abilities: Demonstrated experience in leading and motivating teams, and effectively communicating complex insights.
• Passion for Excellent Customer Service: A passion for understanding fan needs and creatively addressing challenges.
• Organisational Skills: Highly organised and committed to delivering exceptional fan experiences.
• Proactive Approach: Ability to work independently with initiative, delivering results with minimal supervision.
• Commitment to Inclusivity: Dedication to creating barrier-free and inclusive fan experiences.
• Strong Communication Skills: Effective in storytelling and fostering cross-functional teamwork and stakeholder engagement.

Desirable

• Advanced Journey Mapping Knowledge: Expertise in mapping customer journeys and business processes.
• Experience in Coaching: Previous experience in guiding and supporting team members, with a focus on professional growth.
• Customer Experience Expertise: Proven experience in customer journey mapping, design thinking, and co-creation methodologies.
• Technical Proficiency: Skilled in project management tools, analytics platforms and Microsoft Office, especially Excel and PowerPoint.
• Experience of Agile working:  Previous experience of Agile working emphasising teamwork and collaboration as the norm.