Doorperson – Raffles Hotel

Accor is looking for Doorperson for their Raffles Hotel for the arrival and departure experience of our guests, as well as managing the public areas of the hotel, ensuring that guest and departmental expectations are met exceeding the high standards required by the company.

You will also support the Valet team with parking and retrieving cars.

Duties

• You will promote positive colleague relations through an environment that encourages open communication, trust, mutual respect and continuous feedback.
• You will be an effective communicator, who adheres to both legal/statutory responsibilities and Company Policies and procedures.
• Assist with managing guest experience throughout the guest journey.
• Communication with staff and guests in a friendly and professional manner.
• Building and developing good relationships
• Managing time sensitive targets

Qualifications

• Driving licence essential
• Ability to communicate clearly and efficiently in English, both verbal and written.
• Recent experience within in 5-star hotels or a similar role.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• Proven track record of surprising and delighting guests to provide exceptional service
• Able to work within a team.
• Ability to multitask and remain calm under pressure.
• To be detail-oriented
• Distinctive, professional and warm personality