Community Engagement Manager – English Heritage

People

1. Recruit, train, and manage volunteers or work with site-based Volunteer Managers to assist with community engagement activities and events.
2. Recruit and manage any artists or freelancers employed to develop or deliver the community engagement programme.
3. Work closely with others, to oversee the development and implementation of a wide and flexible programme of training opportunities for volunteers.
4. As the team develops, you may be required to take on the management of an Apprentice.

Stakeholder relations

5. Maintain positive relations with key internal and external stakeholders acting as ambassador for the English Heritage brand to promote our work with local networks and represent the Department or Territory on project teams as required. Support the delivery of Activity or Engagement Plans within project programmes in the Territory.
6. Work with the National Engagement Lead to develop partnership activity and maximise the impact of community engagement.
7. Establish and maintain partnerships with local organisations, institutions, and businesses to enhance the sites in your area and facilitate joint initiatives that benefit the community.
8. Monitor, document and evaluate engagement activity at your sites in line with English Heritage KPIs.

Community Engagement Manager Job Description – Visitor Experience

9. Organise and oversee a variety of events and activities, including workshops, lectures, and community events, designed to attract diverse audiences and enhance community involvement at our hidden gem and free-to-enter sites.
10. Promote community events, initiatives, and partnerships through various channels, including social media, newsletters, and local media outlets. Financial
11. Develop and manage budgets for community engagement activities, ensuring efficient use of resources.
12. Support delivery of community fundraising targets. Compliance
13. Support your colleagues to oversee the operational management of the hidden gem and free-to-enter sites in your area, including all H&S, fire and security matters, ensuring that all English Heritage procedures are followed and that the required statutory compliance is achieved.
14. Support the Duty Management system for your site/territory when necessary.

Essential experience

• Creating and delivering outreach plans.
• Managing volunteers and volunteer-led activities.
• Working with a range of people from the local community.
• Community engagement and delivering activities, events and outreach to new audiences, preferably gained within the heritage sector.
• Working with external partners and community stakeholders.
• Devising and delivering activities with volunteers, artists and freelancers.
• Using a variety of methods to evaluate the success of community related activities.
• Using standard office software packages e.g. Word, Excel and Outlook.
• Budget management and financial reporting.

Essential skills / Knowledge / Qualifications

• Excellent communication and interpersonal skills to build relationships with diverse community members.
• Understanding of volunteering and the voluntary sector.
• Knowledge and understanding of equality of opportunity and diversity.
• Good organisational skills and the ability to manage own workload
• Budget management.
• Able to prioritise and to show initiative.

Essential behaviours

• English Heritage core behaviours, which are:

Collaboration

Innovation

Empowerment

• Able to work as part of a team and get along with people at all levels and from all backgrounds.
• Good networking and facilitating skills.
• Flexible and a proactive in approach.