Casual Security Guard/Front of House – Australian High Commission

Autralian High Commission in London has offered a job opportunity to a Casual Security Guard/Front of House  to work ad hoc shifts to support the Australian High Commission’s Business Operations section in a guarding and front of house capacity, particularly assisting with absence coverage and events.

The key responsibilities include, but are not limited to:

• Act as Front of House for all guests and visitors at Australia House and provide security and guard services to the High Commission.
• Ensuring all relevant security procedures are undertaken in relation to visitors to the High Commission.
• Occupy strategic points during the day to ensure security of the building.
• Monitor the Visit Management System (VMS) and Security Management MS Outlook mailbox. Receive visitors and contact relevant officer who will escort visitors.
• Assist with/respond to queries from the public, in an appropriate and professional manner.
• Arrange issue and collection of door keys and maintenance of the Key Register.
• Monitor CCTV, fire and alarm systems, and report all incidents to the supervisor.  Assist with safe evacuation of staff and maintain security of the building thereafter.
• Conduct internal and external patrols and nightly check of all areas of the High Commission.
• Assist with evening events as required. Be trained and available to cover shortfalls in the shift guard roster (days and nights).

Qualifications/Experience

Essential

• Security Industry Association qualification or prior training.
• An understanding of reception work, access control, patrolling and use of IT systems.
• Effective communication and customer service skills, with proven ability to remain calm and polite under pressure and show discretion and professionalism at all times.
• Reliability, self-motivation and ability to use own initiative and work without supervision.
• Excellent interpersonal skills and ability to engage professionally with senior stakeholders including VIPs.

Desirable

• X-Ray operation and interpretation to SIA standard.
• Experience monitoring CCTV, auditing, and the ability to provide Audio and Written Evidence of security breaches, up to an evidential standard expected within the Courts.
• Experience in day to day operation of fire systems.
• First Aid at Work Qualified or similar standard qualification or ability to obtain and maintain qualification.
• Experience working in a busy reception area, interacting with the public and visitors.