Apartment Host – The Hoxton Hotel

Job Description

What you’ll do…

• Provide a genuinely welcoming and memorable experience for our guests, from a Hox welcome, to handling any questions and helping out with requests
• Take reservations over the phone, handle cash and card payments and occasionally help out the team on the floor
• Anticipate needs and proactively provide solutions so that our guests’ expectations are not only met, but exceeded.

Qualifications

What we’re looking for..

• Previous experience in a busy Front of House role; you genuinely care about making people feel welcome and looked after
• Individuals. You’re looking for a place where you can be you; no clones in suits here
• Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night
• You’re all about having a positive impact on the people you interact with, leaving them with a memorable experience
• You’re not precious. We leave our egos at the door and help get shit done
• You’re up for doing things differently and trying (almost) everything once
• If we got stuck in a lift together we’d have a good time and share a few laughs
• You want to be part of a team that works hard, supports each other and has fun along the way.