Tour Hosts – Arsenal

Roles

• Deliver exceptional customer service – you’ll seamlessly provide excellent front of house services through interacting with visitors in a proactive and enthusiastic manner
• Be the go-to expert – you will demonstrate a good understanding of all tour products and experiences and areas of our stadium
• Champion the effective use of multimedia – you’ll confidently brief visitors on how to use our audio tour equipment and ensure the devices are maintained
• Become an engaging tour leader – you will gain the ability to deliver guided tour experiences to large groups of visitors
• Assist the team with the wider tour portfolio – you’ll be eager to support the team with the delivery of our specialist tour experiences such as VIP, match-day and legend tours
• Upsell related products and offerings – you’ll utilise your excellent rapport building skills to proactively highlight opportunities for visitors to purchase guidebooks and souvenirs
• Act as a proud ambassador for our club – you’ll take pride in upholding uniform excellence and maintaining high standards of health, safety and security

Requirements

• Background in a customer-facing environment – you’ve worked at a visitor attraction or in a front line customer-facing role
• Passion for exceptional customer service – you thrive when you’re delivering amazing experiences for our visitors
• Excellent communicator – you’ve got a natural passion for providing an engaging service to visitors from all walks of life
• Confident presentation skills – you are comfortable engaging with a variety of guests in a passionate way that’s authentic to our brand and values
• A thirst for knowledge – you’re eager to develop expert level knowledge about the legacy and history of our club
  
• Flexibility – you’re a reliable individual who is able to work flexibly across the week, including evenings, weekends and during peak holiday periods