Manchester City FC is looking for a Technology Systems & Operations Analyst for supporting a professional, internal, fan-centric support and systems team, with a commitment to continuous improvement, joining a team of four.
Duties
- Provide Technical Support: Deliver reactive and proactive support to internal business teams, troubleshooting and resolving incidents and queries related to club applications and other technical solutions.
- Operational Efficiency: Perform day-to-day technical administrative tasks with a focus on achieving high first-fix resolution rates.
- Knowledge Management: Develop and enhance technical knowledgebase articles and maintain a clear service catalogue for key fan systems, supporting the transition of new systems into service.
- Continuous Improvement: Identify and implement improvements to technology systems, processes, and integrations, with a focus on operational efficiency and security enhancements.
- Service Optimisation: Ensure the club’s technical and support solutions align with evolving business needs, prioritising robust system management and user experience.
Qualifications
- Previous experience supporting ERP/CRM/SaaS solutions.
- Experience using ITSM tools to log and manage technical support tickets.
- Familiarity with working in an IT Service Management/ITIL good-practice environment.
- Experience with Continuous Service Improvement (CSI).
- Super-user experience.
Desirable:
- ITIL Foundation certification.
More Information
- Address Etihad Stadium, Etihad Campus, Manchester, ,UK
- Salary Offer MR GBP MR Month
