Senior Data and Insights Manager – Citizens UK

Purpose 

The Living Wage Foundation has an exciting opportunity to join our dynamic team as a Senior Data and Insights Manager. The role will strengthen network-facing resources and support in a data-driven way, devising and implementing measures to drive membership growth and enhance membership satisfaction. This would include collaborating on research and analysis, translating insights into recommendations to support decision-making, and developing membership content available through to our network.

The Senior Manager would actively promote greater engagement with our network, demonstrating a commitment to identifying and removing barriers to ensure all members can access the benefits of accreditation. Working under the Head of Operations and Insight, the Senior Manager will need to have excellent data collection and analysis skills, and an ability to translate that analysis into actions for the Living Wage Foundation through strong communication skills. They will also need to be able to build relationships with senior stakeholders, maximising our impact through the development of our membership offer to the Living Wage network. The suitable candidate will be detail-oriented, proactive, and able to collaborate effectively across the Living Wage Foundation and Citizens UK teams.

Main Responsibilities 

Build and manage projects, and achieve work targets effectively

• Manage the development and continual improvement of membership services with evidence-based and user-centred design, ensuring network can access benefits.

• Work collaboratively across the LWF to ensure our membership services offer is joined up and avoids duplication. Focus on working with events, communications, and the membership team.

• Implement processes and mechanisms for evaluating member-facing services and events and champion the use of these findings to guide future work.

• Initiate design and delivery of regular employer network surveys and prepare regular internal analysis and reporting.

• Work with Research team to conduct regular quantitative network composition analysis and reporting of the Living Wage network, and establish clear ways to present this analysis internally and externally to inform strategic decisions.

Learning, expertise and inclusion

• Act as a learning facilitator, providing direct support and training to upskill colleagues across the Foundation to ensure consistency and collaborative working through disseminating good practice and shared learning.

• Oversee the production of membership resources both to promote membership services and as part of them.

• Monitor the business activity of key external and network organisations delivering membership services, analysing relevant performance data and research.

• Undertake relevant training opportunities that will increase the Foundation’s capability to deliver outstanding membership services.

• Display awareness of DEI issues, and demonstrate understanding of impact on network data and insights analysis, and membership offer.

Develop and manage external relationships

• Identify and proactively develop relationships with external research and evaluation partners to develop and refine analysis approach.

• Provide opportunities for network to give feedback and feel listened to. Act as a conduit for members, giving them a collective voice within the Living Wage Foundation.

• Manage a diverse range of senior stakeholder relationships related to improving membership services and intelligence, and attending relevant industry events.

Communications

• Contribute to and, where required, lead network-facing events and other meetings related to membership offer and network insights.

• Use appropriate channels to regularly disseminate impact analysis and membership development findings across all levels of the Foundation, ensuring consistency in developing events, resources and support.

• Collaborate with the Communications Team to act on employer insights and feedback and develop targeted communications promoting our membership offer and our expertise on good work.

Develop and manage internal relationships

• Coordinate the Foundation team to establish and implement fit-for-purpose objectives, impact monitoring metrics and evaluation frameworks.

• Support colleagues to systematically test, evaluate and increase impact.

• Work across the team to understand and support research and intelligence needs around Living Wage accreditation and the diversification of the Foundation’s work.

Generate income and resources

• Support the design and carrying out of evaluations of the Foundation’s programmes to build the evidence base on the benefits of the Living Wage to workers, businesses and society.

• Manage systemic approach to recording network intelligence and insights, and regularly analyse data to inform the development of policy positions, new project development and membership offer.

Contribute towards the achievement of Citizens UK and Living Wage Foundation strategic objectives

• Ensure consistent, useful and robust data is collected to inform internal strategic decision-making.

• Ensure membership services offer meets our strategic objectives

• Responsibility for developing and implementing agreed areas of the Living Wage Foundation and Citizens UK work plan.

• Work collaboratively with the Foundation team and across Citizens UK to drive results that will benefit our network and stakeholders.

  Person Specification

(REQUIREMENTS ESSENTIAL = E, DESIRABLE = D)

EXPERIENCE AND QUALIFICATIONS

Proven, comprehensive experience in a project management role, with a focus on analysis/monitoring and evaluation (E)

Experience of building and managing successful relationships and partnerships with businesses and other stakeholders (E)

A proven track record of delivering and reporting against targets and on budgets (E)

Experience of coordinating the work of colleagues across multiple teams to deliver significant projects (E)

Degree or equivalent professional qualification or experience (D)

Experience of managing and developing Salesforce or similar databases (E)

Outstanding communication skills, both verbally and written, combined with the ability to liaise with senior stakeholders (D)

KEY SKILLS AND KNOWLEDGE

Excellent interpersonal skills with the ability to build relationships, lead, influence and motivate others (E)

Strong monitoring and evaluation skills and the ability to interpret results to adapt strategy (E)

Ability to act on own initiative to introduce and develop new projects and processes (E)

Demonstrable ability to identify new opportunities for growth (E)

Proven computer literacy to include MS Office and database software (E)

Understanding of the policy and campaign landscape in the UK (D)

A proactive approach to all areas of work with a ‘can do’ attitude and a flexible approach to work demands (E)