Premium & Hospitality Sales Executive – Manchester United

As a Premium Hospitality Sales Executive, you will be responsible for delivering Hospitality sales and support, whilst ensuring enquiries are handled in an informed and highly professional manner, identifying effective solutions where possible. To deliver against all sales and performance targets, through inbound enquiries and outbound lead generation, whilst providing the best customer experience possible.

This role forms a key part in achieving our wider business objectives of delivering revenue generation through intelligent promotion of club products, whilst also ensuring an exceptional experience for each of our 5m+ annual customer interactions.

The Role:

• Lead by example by delivering against all personal targets and  objectives.
• Deliver exceptional service during every interaction with our supporters.
• Ensure ownership and accountability for performance delivery and address any training / development needs utilising available resources and management support.
• Work with the management team to identify and deliver positive change and business efficiencies.
• Handling Hospitality and General Admission enquiries (inbound and outbound) via telephone calls, emails, and face-to-face alongside sensitive cross promotion of all product lines.
• Delivering first contact resolution with all supporter enquiries, whilst ensuring all complaints and areas of supporter dissatisfaction are handled appropriately and to the high standard expected of the club.
• Ensure every interaction with the Club is delivered to the highest standard of professionalism, accuracy and in line with club and department guidelines.

The Person:

• Previous experience working in a fast paced sales environment.
• Ability to provide exceptional sales and customer service by identifying sales opportunities, resolving queries and complaints quickly and effectively.
• Ability to work to targets.
• Excellent communication skills, self-motivation, and ability to work under pressure.
• An ability to contribute new ideas to help deliver personal and team operational performance.