Network Engineer – State Information Technology Agency (SITA)

Key Responsibility Areas

• Design, implement, and support voice services
• Contribute to the long-term unified communications (UC) design strategy and roadmap, including core voice architecture, engineering standards, and best practice guides.
• Plan and execute upgrades and migrations of legacy voice systems to modern solutions.
• Conduct capacity planning and optimization for voice network resources.
• Configure, install, and maintain VoIP systems and related infrastructure.
• Collaborate with network engineers to ensure seamless integration of voice and data networks.
• Provide daily administration for all voice network infrastructure.
• Monitor voice network performance to identify and resolve issues promptly.
• Analyze call traffic patterns and quality metrics to enhance system performance.
• Perform routine maintenance and updates on voice communication systems.
• Provide technical support and troubleshooting for end-users facing voice communication issues.
• Provide user support and attend to logged voice incidents.
• Identify voice-related issues and risks and develop appropriate mitigation plans.
• Develop and maintain documentation for voice infrastructure and related processes.
• Manage the infrastructure that enables voice services

Qualifications and Experience

Minimum:3-year National Diploma/Degree in IT or Engineering related field (Computer Science, Information Technology/Engineering).

Industry certification: CCNA Collaboration or any related CCNA Voice certificate.

• 3 – 5 years’ experience with Voice gateways and CUCM v11.5
• Session Border Controller Configuration Experience
• Strong SIP knowledge
• 3 years working experience in Voice technologies (Cisco Call Manager, Cisco Finesse and etc)
• Fundamental understanding of IP Networking (Wide Area Network (WAN), Network topology, Application Layer and routing protocols)
• Configure features and functionalities as per customer specifications.
• Troubleshoot and resolve Level 2 Service Requests for Unified Communications installations.
• Ensure accurate completion of installations and that queries are attended and resolved timeously, as per the relevant Service Level Agreement.
• Fundamental understanding of VoIP Troubleshooting.