Maintrol Technical Engineer – British Airways

Scope

• Provide 24/7 Technical Support and activity coordination for the operating fleet world-wide, liaising directly with operating crews, Global Operations, Ramp / Line Maintenance and Aircraft Maintenance production areas and contracted service providers in order to minimise Technical delays and AOG recovery.
• Successful candidate will report to their Technical Ops Team Leader, liaising directly with the Engineering Delivery Manager (EDM), operating crews, Global Operations, Ramp/Line Maintenance, aircraft maintenance production areas and contracted service providers.

 Accountabilities

• Coordination and oversight of working parties for aircraft recovery ensuring their wellbeing
• Coordination and oversight of working parties for recovery of AOG aircraft around the world, delivering safe, efficient and expedient return to service whilst managing recovery team’s welfare
• Responsible for improving aircraft and Engineering performance through proactive use of Aircraft monitoring and prognostic tools
• Analysis and actions safety reports and repetitive defects
• Provides on-site specialist technical support as required with due regard for safety, technical, regulatory and commercial requirements.
• Sources and provides required approved data necessary to ensure safe maintenance / repair / modification of BA aircraft engines, components or products
• Responsible for following laid down Technical procedures to deliver aircraft, engine and component technical, safety and cost performance targets along with continuous improvement of aircraft technical performance, engineering processes and procedures.
• Support business development and change initiatives in support of the business plan
• Supports optimal technical decision making across the team and leads technical discussions across departments, using expertise and considering the business effects
• Support and coordinate activity at line stations in order to minimise Technical delays and AOG recovery.
• Responsible for improving aircraft performance through proactive use of Aircraft monitoring and prognostic tools, carrying out repetitive defect analysis, aircraft reliability and Safety reviews. Behaviours and attitude
• I’m a role model for all BA brand behaviours and ways of working –I walk the talk
• I exude a can-do attitude (best of BA)
• I’m flexible and agile, always ready to adapt when things don’t go to plan
• I’m an ambassador for BA and my team

My core traits

• Full dedication to the fleet wide operation across the BA network.
• Strong influencing and communicating skills to manage customers and suppliers
• Able to create clear and effective work instructions to assist and support certifying engineers with guidance on fault isolation and compliance.
• Understand operational and financial implications of Technical & Operational decisions
• Capable of support simplification and process improvement initiatives
• Support business development and change initiatives in support of the business plan

 Key enablers

• Strength at working under pressure and being resilient
• Ability to work autonomously and being accountable for the decisions they make with occasional review by line manager.
• Strength in collaborating across the business where appropriate to skill set
• Focus on recognising their contribution to the success of the organisation. Developing their professionalism by expanding their current role, exploring the possibility of lateral moves or projects in agreement with their line manager. Sharing skills, knowledge and experience with colleagues as part of their development.

Key performance indicators

Punctuality and Operational targets:

• Operational stability in terms of TDR and ADDs on all fleets.
• Operational interruption (OI) level in outstations
• Contributions to added value initiatives to improve operational reliability

 Skills / capabilities

• Project management / prioritisation
• Team player with people skills
• Ability to communicate effectively at all levels in a high-pressure environment
• Report and business plan writing skills
• Customer driven with communication skills
• Problem analysis / technical decision making
• Self-motivated and able to manage change
• High degree of business awareness
• Experience of working in operational teams
• Experience of supplier management
• In depth fleet/product knowledge gained through considerable hands on experience
• Specific knowledge of aircraft mechanical and avionics systems, structures and materials

 Qualifications / experience

• Ability to hold CAA / EASA approvals or BA company approvals
• HNC / HND or equivalent in an Aerospace Engineering subject
• Recognised Aircraft Engineering Apprenticeship or equivalent industry experience
• B1 / B2 Licence without Type rating.
• The ability to hold and exercise EASA Part 145 Technical Engineer / Part21 CCE or CVE approvals as required for the role