Lead: Modern Workplace – British Museum

Key areas of responsibility:

• Technical and team leadership –
  • Manage the design and project delivery of new modern workplace services.
  • Engage with the Museum to understand how core modern workplace solutions are consumed and make recommendations on how best to improve the end user experience.
  • Provide team leadership, mentoring and support for team members.
• Operational support –
  • Responsible for ensuring the team maintain availability and performance of the Museum’s IT modern workplace solutions. Liaising with senior managers, 3rd line colleagues and service delivery staff to ensure ITIL incidents and problems are resolved effectively.
  • Active role in the Change Control and System Architecture processes.
  • Ensure all systems are well maintained, documented, monitored and alerts are responded to appropriately.
• Vendor management –
  • Ensure the IS department maintains excellent functioning relationships with its main software and application suppliers.
  • Manage vendors including: selection processes such as RFP and scorecards to establishing operational SLAs and KPIs.
• Process and policy –
  • Responsible for ensuring the team follow the appropriate policies and procedures to deliver services and change control.
  • Contribute towards operational and project budgeting.

About you:

• Degree in Computer Science or equivalent.
• Technical skills – Cloud SAAS, Microsoft Office 365 (Intune/ Teams/ One Drive/ SharePoint); software management and provisioning; strong 3rd line IT Support and ITIL service delivery; mobile working methodologies; active directory, domain services and GPOs; detailed understand of how IT services are delivered and consumed by the customer; excellent documentation skills.
• Previous work experience as a Senior Applications Analyst or Senior Modern Workplace Engineer.
• Managerial skills – Team leadership either direct reports or during major projects; experience in leading the delivery of application services and change programmes; management and selection of 3rd party suppliers and vendors in delivering application services; proactively engaged with the IT Industry.
• Interpersonal skills – positive communicator and team player; analytical thinker and achievement focused; highly organised with excellent prioritisation skills.