Keyholder - West Ham United

Key Responsibilities;

Maximising profitability of the store by achieving budget.

Reviews individual and team targets daily with store management.
Monitors individuals progress against daily targets; ensure tasks are rotated amongst the team.
Review key trading information weekly such as bestsellers and communicate this to the team.
React and be flexible to changing trading circumstances which change priorities and deadlines.
When covering for store management, draw up a daily action plan and communicate objectives and responsibilities to the team.
Draw up own weekly action plan and communicate this to the store management.
Undertake banking and payroll duties, providing accounts with any necessary documentation; including till reconciliation.
Weekly review of trading Reports for the stadium such as non Sellers, report to ensure all issues are identified and dealt with promptly.
Regularly review and complete administrative tasks such as; internal control checks report and report issues and discrepancies to the

Management team.

Provide excellent customer service and guide the sales team to deliver a service beyond customers’ expectations.

Demonstrate professionalism in all contact with customers and have a passion for delivering the best service.
Ensure that all store employees have the necessary customer service training, to ensure that they provide the best experience to WHU customers.
Act as a role model for new employees; demonstrating the importance of customer service.
Improvement in customer conversion and average transaction values.
Act in a professional way when dealing with displeased customers.

Maintain store visual standards and shopfloor replenishment levels to ensure that the space is maximised, and margin is delivered.

Review the Trading Reports with store management and develop a replenishment action plan.
Oversee the shopfloor replen dealing with any issues that arise, to ensure maximum use of available shopfloor space.
Lead the team with a hands-on approach to the visual merchandising of the store.
Ensure that the visual standards for the store are maintained and consistent.
Ensure that all products are displayed with a price and barcode, and a security tag if appropriate.
Ensure that all point of sales material is in place and relevant to the product and/or promotion.

Support, motivate and guide the sales team to deliver the best service and store standards

Set an example as a role model for store employees, demonstrating passion for the customer, product and WHU.
Respect the confidentiality of communication with other Supervisors, Store managers, Buying Manager and Merchandiser.
Create a positive team spirit to ensure that colleagues feel motivated and enthusiastic.
Show an openness towards learning from more experienced colleague and be accountable for personal development.
Be respectful of how others are treated and show an ability to deal with issues in a positive and non-threatening way; escalating to senior management where necessary.
Monitor staff punctuality.
Provide guidance and support for other team members and new recruits to ensure consistency regarding instore operations.
Monitor achievement of daily tasks and give honest feedback to others in a constructive and professional manner.
Ensure that all Health and Safety Guidelines are adhered to.
Assist with the coordination of the shop floor and stockrooms audits as required by the Internal Auditor.
Enforce staff search guidelines when required.
Responsibility for the store opening and closing procedures in the absence of store management.

Requirements

Employees will be recruited and selected, promoted and trained on the basis of objective criteria.

Person Specification

The ideal candidate will have skills and experience in the following areas;

Education/Qualifications/Experience:

Skills/Knowledge: