General assistant – House of Commons

General catering assistants are required to work within the team supporting the Supervisors and Managers to ensure the smooth and effective running of the numerous food and beverage outlets within a busy Catering operation.

You will be responsible for providing a great guest experience while ensuring that all food and beverages displays are beautifully presented and replenished regularly, meeting all agreed customer and operational standards. Helping to ensure that the venue is kept to impeccable standards of cleanliness and free of litter.

The post holder will be passionate about food, beverage, customer service and must be able to work as part of a team. The role will include cash handling for which a great deal of accuracy is required, ordering of product lines and assisting with stock taking.

Some of the responsibilities for this role include:

• To ensure a high standard of service and presentation is offered to all guests at all time, irrespective of the level of trade.
• To ensure that all food and beverage displays and fridges are replenished when needed and that all items for sale are available throughout the days service times.
• Helps to ensure that tables are sanitised, free of litter and neatly arranged.
• Ensure that condiment and cutlery stands are replenished when needed.
• Serving dishes ensuring that portion control and presentation guidance are followed in line with chefs’ instructions.
• Occasionally assisting with food and beverage stock takes.
• Processes transaction through the till in a timely and efficient manner, and in line with the Cash Handling Policy.

Skills and Experience

To be successful in this role you will demonstrate:

• Relevant café experience in a similar position with experience of a high standard of service in a high-volume, high-quality establishment.
• Proven experience of excellent customer service and an ability to apply this consistently when dealing with all types of customers at all levels and with diverse backgrounds.
• A high degree of flexibility and adaptability while upholding the values of equality, diversity and inclusion, able to work effectively in a busy environment.
• Ability to work within a team actively helping and supporting others, able to make suggestions to improve current working procedures.