JOB PURPOSE
The warm welcome from our team determines the first impressions clients and visitors have of the club. The role of the Receptionist is to ensure that you provide the highest level of guest care and personal service to visitors, clients, internal stakeholders, parents, public, both the reception team, who will be coached and led by the reception manager are responsible in looking after all the reception areas, Training Ground & Academy, The Lodge, Lilywhite Offices.
KEY RESPONSIBILITIES
- Provide a warm, courteous, and prompt welcome on arrival for all visitors and staff
- Issue visitor passes using the agreed process and procedures
- Handle all incoming telephone calls / enquiries promptly
- Be reliable, flexible, honest and a strong advocate for Tottenham Hotspur
- Ensure that you are Security conscious
- Sort and distribute post
- Event set up, if required
- Radio communication
- Manage and coordinate room bookings
- Communicate visitor arrivals
- Handle visitor enquiries
- Recognised for handling stressful situations with a calm demeanour and pleasant manner
- Excellent communication and interpersonal skills with customer service orientation. Expert multitasker.
- Must be able to convey information effectively and with care.
- Be aware of relevant legislation to include health & safety and be security conscious
- Must be familiar with the operations at all sites.
- Immaculate personal presentation with a genuine smile
PERSON SPECIFICATION
- Thinks ahead, generates innovative ideas
- Values & respects others, builds relationships, collaborates
- Gets things done, delivers to highest of standards, takes responsibility
SKILLS AND EXPERIENCE
- Written and verbal communication skills
- Customer service
- Multitasking and prioritising
- Dependability
- Basic training with Audio Visual and computer services
More Information
- Address 748 High Road, Tottenham, London, ,UK
- Salary Offer Negotiable GBP Negotiable Month
