Fan Support Co-ordinator – Manchester City

Manchester City FC are looking for a Fan Support Co-ordinator offering a best in class service through a variety of contact channels.

Duties

1. Focus – Deliver a range of specialist operational activities, including the delivery of key tasks that enable wider operations to succeed
2. Planning & organising – Provide operational support to specific functional areas, including co-ordination of own tasks, individually or as part of a team. Daily/weekly timescales.
3. Comms & influence – Provision of information in a friendly and courteous manner in order to build professional relationships and promote a helpful and efficient operational service.
4. Comms & influence – Delivery is undertaken using recognised tools, systems, and processes; with role expected to provide change recommendations to drive continuous improvement.
5. Challenge – Varied operational workload, with individual actions largely reactive to requests and drawing from known choices and precedents to ensure business requirements are met.
6. Decision making – Outputs focused on the delivery of timely and accurate operational services, with latitude to determine sequence of delivery. Managerial supervision directly available.
7. Impact  – Acting as first-line operational responder, impact will be immediately delivered and felt at a local level.

Qualifications

Essential

• Ability to embrace change.
• Ability to communicate effectively with people at all levels.
• Fan focussed with exceptional customer sales & service skills.
• Extremely well organised with the ability to perform under tight deadlines.
• Good knowledge of standard operational procedures, processes, and relevant equipment.
• Good interpersonal skills and the ability to work as a team member and interact more widely.