Administrative Officer x11 – Ministry of Justice

Your role     

HMCTS use a variety of means to ensure the recovery of criminal fines and financial penalties and do everything within our powers to trace those who do not pay.

You will be responsible for creating and updating records on an in-house computer system and will contact relevant parties to give advice on the completion of forms or court procedures and provide excellent customer service. You will make decisions on the most effective method of enforcement, for example, money can be deducted from an offender’s earnings or benefits. Other compliance actions include the use of telephone and text message chasing and tracing tools. Warrants can also be issued instructing approved enforcement agents to seize and sell goods belonging to the offender.

You will have the confidence to engage with Enforcement Delivery Managers, Judiciary, Magistracy, Cluster Staff, and other internal and external stakeholders, suppliers and customers to collect information, check facts, communicate or enforce judicial decisions.

Your skills and experience                     

• Resilient, resourceful and adaptable
• Friendly and approachable manner with excellent customer service skills.

• Ability to multitask, whilst working in a fast-paced environment.
• Good written and verbal communication skills.
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent organisational skills and a strong ability to prioritise workloads
• Can thrive in an environment that is changing constantly